Privacy Policy

1. Information We Collect

We collect and process only the information necessary to provide an efficient and secure shopping experience.

This includes:

  • Personal Information: your name, billing and shipping address, phone number, and email address when you make a purchase or create an account.

  • Payment Information: such as limited billing details required for transaction verification (your full credit card number is never stored).

  • Technical Data: your device type, browser, IP address, and system activity to help us optimize our site and ensure reliable performance.

  • Marketing Preferences: your consented choices regarding communication preferences, newsletters, and promotional messages.

We collect this data to complete transactions, provide customer support, personalize your experience, and improve our products and services.

2. Legal Basis for Processing Personal Data

Mocrate.com processes your data under lawful and transparent principles aligned with international regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

We rely on the following lawful bases:

  • Contractual necessity: to process orders and deliver purchased products.

  • Legitimate interests: to improve our services and maintain security.

  • Consent: for marketing or newsletter communications.

  • Legal obligations: when compliance with regulatory or governmental requests is required.

You may withdraw consent for marketing communications at any time by contacting us at support@mocrate.com

3. Data Usage and Purpose

Your personal data is used solely to support your engagement with Mocrate.com, including:

  • Processing and fulfilling your orders.

  • Communicating about your purchase, delivery, or account status.

  • Providing personalized product recommendations.

  • Sending relevant updates, promotions, and new product announcements (only if you have opted in).

  • Conducting analytics to enhance our services, design, and performance.

  • Maintaining the safety and integrity of our systems and preventing fraud.

We will never sell or rent your personal data to third parties.

4. Disclosure and Third-Party Processing

We share your personal information only when necessary and always under strict confidentiality agreements.

Third parties who may process your data on our behalf include:

  • Payment processors (to securely process transactions).

  • Shipping and logistics partners (to deliver your purchases).

  • Customer service systems (to manage communications and inquiries).

  • Analytics and marketing providers (to improve performance and user experience).

Each partner is bound by contractual obligations that ensure compliance with international privacy laws and the highest standards of data security.

If any of these partners operate outside your country, your information may be transferred internationally under legal frameworks such as the EU Standard Contractual Clauses (SCCs) to maintain equivalent protection.

5. Platform and Infrastructure

Our eCommerce operations are powered by Shopify Inc., a leading global eCommerce platform known for its robust data protection systems and PCI DSS–compliant environment.

Shopify securely stores your information in data centers protected by firewalls, encryption, and constant monitoring. All transactions are encrypted using Secure Socket Layer (SSL) technology and stored using AES-256-bit encryption.

We never access or retain your complete credit card information; all payments are processed through Shopify’s certified secure gateway.

For additional information, please refer to Shopify’s Privacy Policy and Terms of Service.

6. Data Retention and Deletion

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

Once retention is no longer justified, data is securely deleted, anonymized, or archived in accordance with data minimization principles.

You may request deletion of your data at any time, and we will act in compliance with applicable privacy laws.

7. International Data Transfers

As a global brand, your information may be processed in regions where Mocrate.com or our partners operate.

We take every precaution to ensure that any international data transfer complies with legal requirements and offers equivalent protection to that provided in your jurisdiction.

Our international compliance frameworks are designed to uphold data sovereignty, integrity, and confidentiality, regardless of where your data resides.

8. Data Security

Security is a cornerstone of our corporate responsibility.

Mocrate.com employs advanced technical and organizational measures to protect your data, including:

  • End-to-end encryption of sensitive information.

  • Strict internal access controls.

  • Continuous vulnerability testing and risk management.

  • Employee training on data protection and ethical information handling.

While no system is entirely immune to cyber threats, our proactive monitoring ensures rapid response and containment in the unlikely event of a breach.

9. Your Rights

Depending on your region, you may have specific rights under applicable privacy laws, including:

  • Access: to obtain a copy of your data.

  • Rectification: to correct inaccuracies.

  • Erasure: to request deletion of your data.

  • Restriction: to limit how we process certain information.

  • Portability: to receive your data in a structured, machine-readable format.

  • Objection: to processing for marketing or legitimate interest.

To exercise these rights, please contact us at support@mocrate.com. We are committed to responding promptly and transparently.

10. Cookies and Tracking Technologies

We use cookies to improve site functionality, analyze visitor activity, and personalize your experience.

Cookies may help remember your preferences, items in your cart, or browsing history to offer tailored recommendations. You can modify or disable cookie settings through your browser at any time, although some website features may be limited.

We respect your choice — opting out will not affect your ability to access essential services on our site.

11. Updates to This Policy

We periodically review and update this Privacy Policy to reflect operational, legal, or technological developments.

Any updates will be published on this page with a “Last Updated” date.
In cases of significant change, we will notify you directly via email or a notice on our website.

We encourage you to revisit this page regularly to remain informed about how we protect your information.